Emergency HVAC Service

How do I reach you for an emergency?

Call (336) 874-2168. That's the best and fastest way to reach us for urgent situations. We prioritize no-heat calls in cold weather and no-cool calls during extreme heat, especially for households with elderly residents, young children, or medical conditions.

What should I do while I wait for the technician?

No heat: Use safe supplemental heating if available — electric space heaters in dry areas away from curtains. Keep faucets dripping if temperatures are near freezing to protect pipes. No cooling: Close blinds on sun-facing windows, minimize heat-generating appliances, move vulnerable family members to the coolest room. Gas smell: Don't re-enter the home until cleared by the gas company.

What qualifies as an HVAC emergency?

No heat when outdoor temperatures are at or below 40°F, especially with vulnerable occupants. No cooling when outdoor temperatures exceed 90°F with elderly, infants, or medical-needs residents. Any situation involving gas smells, CO alarm activation, or electrical burning smell from HVAC equipment. Flooding from AC overflow. These situations warrant calling us immediately.

Can you fix it the same visit?

For most common emergency repairs — failed capacitors, failed igniters, clogged drain lines, tripped safeties — yes, we carry the parts and can resolve it in a single visit. For less common parts (specific control boards, certain motors, specialty components), we may need to order the part and return, but we'll get your system stabilized or give you a clear plan before we leave.

My pipes might be freezing — is that an HVAC problem?

It can be. Freezing pipes are often related to a loss of heat, which may be an HVAC problem. If your heat has been off and temperatures have been below freezing, call us right away. We prioritize these situations. In the meantime, let faucets drip slowly and open cabinet doors under sinks on exterior walls.

Do you charge extra for emergency calls?

We're transparent about after-hours and emergency service rates — call us and we'll tell you what to expect before you commit. We never start work without explaining all costs first. We believe you deserve honest pricing even when you're in a difficult situation.